Upon transacting on the Site, you will receive an e-mail informing the status of your transaction. The e-mail will be sent to the e-mail address provided by you and we are not responsible for the receipt of the said e-mail in your inbox. You will have to take due care and caution. You are responsible for giving the proper and accurate contact details including your name (as per Passport), email ID to ensure that we can effectively communicate with you.

We are not responsible for server time expiry, network issues, etc.

Once fees are paid, they are non-transferable, non-refundable. The payment gateway link becomes void 7 days from the date of the invoice raised. You will be required to share the payment acknowledgment for issuing the materials.

Refund In Failed Transaction

We offer no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the customer's card/bank accounts. This is on account of the multiplicity of organizations involved in processing online transactions, the problems with Internet infrastructure currently available, and working days/holidays of financial institutions.

What Information Do We Collect?

Except when you specifically and knowingly provide such information, we do not collect any unique information about you.

Privacy Policy

Your privacy is important to us. It is Brainobrain’s policy to respect your privacy regarding any information we may collect from you across our website www.brainobrain.com and other platforms we may own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

We don’t share any personally identifying information publicly or with third parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is updated & effective as of 1st January 2020.